Event-driven journeys
Start on delay, missed call, missing document or milestone.
✦ PROACTIVE SERVICE WITH RESPECT
Follow up before the customer needs to ask
Use real events from orders, subscriptions, calls and CRM for relevant service messages—with frequency caps, consent and brand voice built in.
BUILT FOR OPERATIONS
What the team gets every day
Relevant segmentation
Use purpose, status and current data—not opaque bulk lists.
Channel orchestration
Choose email, chat, task or voice follow-up for the situation.
Replies return to inbox
Responses land in the same customer history with owner and priority.
HOW IT CONNECTS
From signal to safe answer
Every step is measurable, human-reviewable and configurable by company, inbox and language.
- 1Listen for a signal→
An approved system sends a verified business event.
- 2Check relevance→
Validate consent, frequency, relationship, language and open cases.
- 3Adapt the message→
Write from an approved template, brand voice and current facts.
- 4Measure and stop✓
Log outcomes and stop when the need is resolved.
CONTROL BEFORE AUTOMATION
AI with explicit boundaries
Svarværk exposes sources, uncertainty and escalation reasons, so the team can increase automation at its own pace.
Consent by purpose
Marketing and required service remain separate in policy and log.
Frequency caps
Avoid over-contact across journeys and channels.
Stop rules
Complaint, opt-out or open case pauses relevant journeys.
→CONTEXTEvent-driven journeys
✓Listen for a signal✓Check relevance✦Adapt the message
MEASURE WHAT MATTERS
One view of quality and impact
context in every message
languages with equal control
logged sending reasons
EXPLORE MORE
Build the next layer of customer service
FREQUENTLY ASKED QUESTIONS
Practical answers before you begin
Is outreach the same as newsletters?+
No. It focuses on event-driven service; marketing has its own purpose and consent.
Can we approve messages first?+
Yes. Every journey supports draft, approval or automation within policy.
How do we prevent too many messages?+
Frequency caps and stop rules are evaluated across all active journeys.
Ready to bring customer conversations together?
Start with one inbox in draft mode, measure quality and expand from there.
Start a 14-day trial →