Requests Svarværk can understand
- ✓ Booking and confirmation
- ✓ Changes, cancellation and refund
- ✓ Arrival, facilities and local information
- ✓ Loyalty and special requests
← All industriesAI CUSTOMER SERVICE FOR
Travel & hospitality
Handle bookings, changes and guest questions across languages and channels.
Start with your first inbox →
Data the answer can be grounded in
- ↗ Booking engine, PMS or reservation system
- ↗ Availability, rates and payment status
- ↗ Approved terms and guest information
- ↗ CRM, loyalty and conversation history
WORKFLOW
How Svarværk works in practice
Every request is matched with customer history, live system data, approved knowledge and industry policies.
- 01
Understand intent, language, risk and customer value
- 02
Retrieve only required live context from CRM, commerce or operations
- 03
Auto-answer, prepare a draft or escalate with a clear explanation
ILLUSTRATIVE WORKFLOW · NOT A CUSTOMER REFERENCE
A realistic workflow in practice
Illustrative case: A guest requests late arrival and a different room. Svarværk finds the booking, checks availability and approved terms, confirms the safe part and prepares the price change as a draft.
PILOT MEASURE
Measure impact before increasing automation
Connect existing systems through OAuth, Shopify, API or signed webhooks.
- ↗ Median first-response time
- ↗ Resolved without reopening
- ↗ Edit and override rate
- ↗ Answers with an approved source
Give customers an answer — not a wait.
Start with one mailbox and expand to more companies, channels and markets.
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