Requests Svarværk can understand
- ✓ Stock in the nearest store
- ✓ Click and collect
- ✓ Opening hours and in-store returns
- ✓ Loyalty, gift cards and receipts
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Retail
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Data the answer can be grounded in
- ↗ POS and store-level inventory
- ↗ Ecommerce and order status
- ↗ Loyalty and customer data
- ↗ Store guides and campaign rules
WORKFLOW
How Svarværk works in practice
Every request is matched with customer history, live system data, approved knowledge and industry policies.
- 01
Understand intent, language, risk and customer value
- 02
Retrieve only required live context from CRM, commerce or operations
- 03
Auto-answer, prepare a draft or escalate with a clear explanation
ILLUSTRATIVE WORKFLOW · NOT A CUSTOMER REFERENCE
A realistic workflow in practice
Illustrative case: A customer wants to collect an item today. Svarværk checks store-level stock, identifies the nearest option and explains how long the reservation remains valid. Uncertain inventory or a campaign exception becomes a draft for the store.
PILOT MEASURE
Measure impact before increasing automation
Connect existing systems through OAuth, Shopify, API or signed webhooks.
- ↗ Median first-response time
- ↗ Resolved without reopening
- ↗ Edit and override rate
- ↗ Answers with an approved source
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